Returns & Exchanges

At Polar-Recovery, we want you to be completely satisfied with your purchase. If your fashion items don't meet your expectations, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.

3

Attach Shipping Label

Download and print the prepaid return shipping label from our portal, then affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing