Frequently Asked Questions
Everything you need to know about your Polar-Recovery experience.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, please visit our online portal with your order number and email address. Items must be unworn, unwashed, and in their original packaging with tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
How should I care for my Polar-Recovery apparel?
To maintain the quality of our performance fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or fabric softeners as they can damage the technical fibers.
Can I track my package after it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery status in real-time.
Do you offer international shipping?
Yes, Polar-Recovery ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.